Privacy Notes

Effective date: 12 November 2025

Who we are

Oakwhittle Studio, 15 Laura Place, Bath BA2 4BL, England. Phone: 441 225 684 531. Email: [email protected]. For UK GDPR purposes we act as the data controller for personal information collected through this site and when you contact us.

What we collect

• Contact details — name, email address, phone number, and booking notes you send us.
• Booking records — dates, session type, payments processed by our chosen provider (we do not store full card details).
• Technical data — essential logs and cookie preferences necessary to run the site reliably.

Why we use your data (lawful bases)

• Contract — to arrange and deliver sessions, respond to enquiries, and confirm bookings.
• Legitimate interests — to manage our schedule, improve session planning, keep basic records, and maintain site security. We consider your interests and minimise impact.
• Legal obligation — limited retention of transaction information for tax and accounting rules.
• Consent — optional updates or non-essential cookies, only where you agree. You may withdraw consent at any time.

Sharing

We share data only with necessary service providers (for example, payment and hosting). Each provider is bound by terms that restrict use to the services we request. We do not sell personal data.

International transfers

If a service provider operates outside the UK, appropriate safeguards are used, such as UK International Data Transfer Agreements or Standard Contractual Clauses, alongside supplementary measures where relevant.

Retention

• Enquiry emails: usually 12 months.
• Booking records and invoices: 6 years from the end of the financial year, to meet accounting requirements.
• Cookie preferences: as shown in the banner until you clear or change them.

Your rights

Subject to limits in law, you can request access, correction, erasure, restriction, or portability of your personal data, and you may object to processing based on legitimate interests. Where we rely on consent, you can withdraw it.

You can raise questions with us at [email protected]. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Security

We use reasonable administrative and technical measures to help keep information protected and to reduce risks like unauthorised access or accidental loss. No method is perfect, so please take care when sending details online.

PECR and cookies

We follow the UK Privacy and Electronic Communications Regulations (PECR). Non-essential cookies are off unless you choose them in the banner. You can change choices at any time via the “Cookie Preferences”.

Contact

To exercise your rights or ask about this notice, write to: Oakwhittle Studio, 15 Laura Place, Bath BA2 4BL, England, or email [email protected].

Changes to this notice

We may update this page when our services or suppliers change. The “Effective date” shows the latest version.